Are You REALLY Promoting Word of Mouth In Your Marketing?

When most small businesses are asked where the majority of their business comes from, the answer is Word of Mouth. Anyone that is a small business owner knows that Word of Mouth marketing can be the lifeblood of any business you have, but most business owners don't really think about HOW to promote Word Of Mouth as a conscious marketing tool for their business.

• Yes, you provide a great service.


• Yes, you provide great products.


• Yes, you have exceptional Customer Service.

But, what do you do to actually create Buzz around your business?

Word of mouth isn't just about doing a great job and expecting you customers to tell someone else about the job you did.

Word of mouth can become much more than that. It should become Viral. Let's take your basic Word of Mouth marketing and boost it in to a full on conscious Viral Marketing piece of your entire Marketing Mix.

What makes you stand out?
Providing exceptional services and products should be a given. Enough said there!

What you need to do is find the thing that makes you stand out from everyone else in your industry and create buzz about your business.

What can you do that will become viral?
Can you give away something that everyone that gets one will want to tell all of their friends about?

We have a business course that we give way for free to create buzz about our business. We're helping small business owners with their marketing and at the same time it helps promote our business. We encourage anyone that registers for the course to forward the email to their friends to download too. Since we are business to business, this really helps as many small business have good networks of other small business owners that they know. Most of the time, they all want to help each other out when they can, and this is a way for them to help out their friends.

This has become viral in just a matter of weeks because people have been excited about the free course that they get and they keep telling others about it because of the great information they get out of it.

Can you give something like this away for your business?

Have you ever seen a retail store that has an anniversary sale with big ticket items like TVs or DVD players for $10 for the first XX number of people? This is the same type of viral marketing. People will tell their friends about these types of sales. They even make it an event and groups of people will come together to make sure they all get to take advantage of the sale.

You might be thinking that you can't afford to do something like this but you need to think about the long term value of a customer. Once they come in and buy something from you the first time, how much will they spend with you in the future? Even on the day of the sale, will they come in and JUST buy the sale item. Most likely not. Many times, they spend so much more on additional products that they more than pay the cost of the sale item before they even leave.

But now you've added a new customer to your list that you can build a long term relationship with resulting in future sales for maybe years down the road. It's 10 times easier to sell to an existing customer than to find a new customer. Take advantage of your new relationship and nurture it just getting a new customer to building a raving fan.

Word of Mouth or Viral Marketing should be more than a passing thought. If your business relies on Word of Mouth Marketing to keep you going strong like so many other businesses, you need to bring it to the forefront of your marketing mix and actually devise a plan around what you do to make it more effective. Spending a little time planning this in your marketing plan will boost your sales and marketing efforts allowing you to spend less of your hard earned cash on other more expensive advertising and marketing ideas.

Your existing customers are your best asset and with a little work you can turn them from the occasional word of mouth fan to a full on raving fan and create your own mini sales force. Encourage them to talk about you. Stand out from the crowd and keep on top of their minds.

With the proper Word of Mouth marketing planning added to your marketing mix, you can see an exponential explosion in your customers and sales for your business.

5 Tips To Using Circulars In Your Small Business Marketing

Circulars, along the same lines as flyers, are a great way to market your business as a small business owner in any community. This marketing ideas works for both consumer or business markets and can help establish your company in your local community as the Go To business for the products and services you sell.

You can distribute your circulars to areas in your local community. Churches, coffee shops, community boards, Chambers of Commerce, and even maybe your local library are all great places to see if you can place your circulars.

The design of your circular should basically be like other flyers you might create and here are a few things to keep in mind for your circular.

1. Design of your circular
Keep the design simple and clean. Don't go crazy with your fonts and colors. You can't want it to look like a bad piece of art. You want to have a direct message that clearly explains who you are, what you do and what the benefits of using your company are.

2. Customize the circular to the group
If you are distributing your circulars to your local church, be sure to customize the message and offer (more on the offer below) to that group. Make them feel like you are giving them a deal because they are also part of that group. Add the group name to the headline so when they see it they know it was designed just for them and it will make them feel more special.

3. Focus on one product or service
Don't try to fit everything you do on a one page flyer. Chances are you do more than what can fit on one page. Focus your message on the one thing that you think will benefit the group your are promoting to the most. You can still include a small list of other services too but keep the majority focused on your main product.

4. Offer a special discount or coupon
Your coupon or discount will serve two purposes. For any form of advertising you do to promote your business products or services.

First off, it gives the prospect a special and people love to get discounts and free stuff. Any time there is a coupon or discount, they will be more likely to pay attention and take advantage of the special. Be sure to customize the discount just for that group. You'll increase response just because it's just for their group. If you are offering a 10% off discount for your local Church group, then they will feel more loyal because you are doing this for them.

5. Include a direct Call To Action
You have to tell people what to do next. Do you want them to come in to your store with their coupon? How about calling you and mentioning a specific code. We have used this with our Chamber Of Commerce membership. We tell them to mention they are Chamber Members to get special discounts and offers when they call us.

As you can see, circulars are a great addition to your small business marketing ideas as long as you keep a couple of things in mind. Using circulars can increase your business presence in your local community and get clients that know, like and trust you very quickly.